Terms and Conditions of Sale

1. Information About Us & How to Contact Us

This website (https://juteroot.com) is operated by Jute & Root Ltd (“we”, “us”, or “our”).

These Terms and Conditions apply to all sales of artisan jute homeware, bags, placemats, and accessories made through our website. Please read these terms carefully before placing your order.

2. Placing an Order & Contract Formation

Our order process allows you to review your basket, select your delivery option, apply discount codes, and verify all details before submitting your order.

In accordance with UK legislation, our checkout displays the complete breakdown of item costs and delivery fees before you commit to purchase. The price displayed is the final price payable. Jute & Root is not registered for UK VAT. By clicking the final button marked “Place order and pay”, you enter into a binding obligation to pay for the goods.

Upon successful payment authorization, you will receive an automated order confirmation email with your order number. A legally binding contract between you and Jute & Root Ltd is formed when we dispatch the goods and send you your dispatch confirmation email.

3. Pricing & Secure Payment

All prices shown on our website are in British Pounds Sterling (GBP). The price shown is the final price payable for the goods. Jute & Root is not registered for UK VAT, so no additional VAT is charged or added at checkout.

Delivery costs are calculated and clearly shown before the final checkout step. We offer free standard tracked UK delivery on orders of £30 or more.

Payments are securely encrypted and processed via Stripe. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Maestro. Payment is debited from your account upon placing your order.

4. Delivery Times, Courier Partners & Risk

We deliver to addresses within the United Kingdom via Royal Mail Tracked, Evri, or DPD. Delivery estimates (typically 2 to 3 working days for standard delivery) are provided in good faith.

Under Section 29 of the Consumer Rights Act 2015, the goods remain at our risk until they come into your physical possession (or the physical possession of a carrier or neighbour nominated by you to accept the delivery).

5. Right to Cancel (Consumer Contracts Regulations 2013)

As a UK consumer shopping online, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 consecutive days without giving any reason.

The cancellation period expires 14 days after the day on which you acquire physical possession of the goods.

Unless goods are faulty or misdescribed, you are responsible for the direct cost of returning the goods to our warehouse.

We will reimburse all payments received from you, including the costs of original standard delivery, within 14 days of receiving the returned goods back (or receiving proof of dispatch). Full details are set out in our Returns Policy.

6. Faulty or Defective Goods (Consumer Rights Act 2015)

We are under a legal duty to supply products that conform with this contract. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

If an item is faulty or not as described, you have the statutory right to:

• Up to 30 days from delivery: Reject the goods and receive a full refund including return postage.
• Up to 6 months: Request a repair or replacement; if unsuccessful, a full refund.

Nothing in these terms limits or affects your statutory rights under UK law.

7. Our Liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.

We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8. Governing Law & Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes), shall be governed by and construed in accordance with the laws of England and Wales.

You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.